1.1.3 Networks Supporting the Way We Learn

The Cisco Networking Academy Program, which offers this course, is an example of a global online learning experience. The instructor provides a syllabus and establishes a preliminary schedule for completing the course content. The Academy program supplements the expertise of the instructor with an interactive curriculum that provides many forms of learning experiences. The program provides text, graphics, animations, and a simulated networking environment tool called Packet Tracer. Packet Tracer provides a way to build virtual representations of networks and emulate many of the functions of networking devices.

Students may communicate with the instructor and fellow students using online tools, like e-mail, bulletin/discussion boards, chat rooms, and instant messaging. Links provide access to learning resources outside of the courseware. Blended e-learning provides the benefits of computer-based training while retaining advantages of instructor-led curriculum. Students have the opportunity to work online at their own pace and skill level while still having access to an instructor and other live resources.

In addition to the benefits for the student, networks have improved the management and administration of courses as well. Some of these online functions include enrollment, assessment delivery and grade books.


In the business world, the use of networks to provide efficient and cost-effective employee training is increasing in acceptance. Online learning opportunities can decrease time-consuming and costly travel yet still ensure that all employees are adequately trained to perform their jobs in a safe and productive manner.

Online courseware and delivery offer many benefits to businesses. Among the benefits are:
Current and accurate training materials. Collaboration between vendors, equipment manufacturers and training providers ensures that the courseware is up-to-date with the latest processes and procedures. When errors in materials are found and corrected, the new courseware is immediately available to all employees.
Availability of training to a wide audience. Online training is not dependent on travel schedules, instructor availability or physical class size. Employees can be given deadlines by which training is to be completed and the employees can access the courseware when it is convenient.
Consistent quality of instruction. The quality of the instruction does not vary as it would if different instructors were delivering an in-person course. The online curriculum provides a consistent core of instruction to which instructors can add additional expertise.
Cost reduction. In addition to reducing the cost of travel and the lost time associated with travel, there are other cost reducing factors for business related to online training. It is usually less expensive to revise and update online courseware than it is to update paper-based material. Facilities to support in-person training can also be reduced or eliminated.

Many businesses also provide customer training online. This courseware enables the customers to use the products and services provided by the business in the best manner, reducing calls to the help lines or customer service centers.